Verilog Technologies deliver not just an easy-to-use and powerful Customer Management system but a complete architecture that empowers every business. We offer on-demand application sharing service that optimizes your interaction with customers. Our software provides you a suite of services and programs that enable your business to redefine its success.
A good Customer Management solution will allow a business to acquire customers, cater to their needs, increase the value of the customer to the company, retain valuable customers and determine which customer can be retained or given preference.
Whether you aim at taking advantage of your marketing campaign or increasing the effectiveness of your sales and service operations, Verilog Technologies’s ECM improves the entire process at the lowest cost of ownership. Our Customer Management system is a comprehensive, market-leading solution that integrates your marketing, sales and service division effectively. Our solution can improve customer service by facilitating communication in several ways:
- Increase and manage sales effectively
- Deliver a single informed view of every customer
- Strengthen customer relationship with the company
- Integrate other functional systems with the ECM program
- Provide product information on website for easy and round-the-clock access
- Provide fast mechanism for registering and handling customer’s problems/grievances
- Design each customer’s service strategy, based on their requirements and expectations
ECM module allows your marketing, sales and service team to manage customer relationships effectively from anywhere in the world.
- Marketing – understanding customers and finding better ways to provide products and services that meet their demands
- Sales – synchronizing sales efforts to win new customers under intense pressure and in increased competition
- Service – consistent and personalized customer care service through a 24X7 online service or in a field service environment to achieve and maintain competitive advantage
